Refund & Cancellation Policy

Trial Period: We offer a 1-day free trial for all new users.

• No credit card required to start your trial
• Full access to your chosen plan's features during the trial
• Trial automatically expires after 24 hours
• You must subscribe to continue using the service after trial expiration
• No charges apply during the trial period

Billing Cycles: Subscriptions are billed in advance on a monthly or annual basis.

• Monthly Plans: Billed every 30 days from your subscription start date
• Annual Plans: Billed every 12 months with 25% discount
• Auto-Renewal: All subscriptions automatically renew unless cancelled
• Payment Processing: All payments are processed securely through Stripe

Usage-Based Billing

Additional leads beyond your plan limits are charged at $0.50 per lead and billed with your next subscription payment.

How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard → Billing settings
• Emailing support@leadsynthai.com with "Cancellation Request" in the subject
• Using the "Cancel Subscription" link in your billing emails

Cancellation Timeline

• Immediate Effect: Cancellations take effect at the end of your current billing period
• Service Access: You retain access until your paid period expires
• Data Retention: Your account data is preserved for 30 days after cancellation
• No Penalties: No cancellation fees or penalties apply

What Happens After Cancellation

• Lead generation and processing stops at the end of your billing period
• You can still access your existing leads and export your data
• No further charges will be made to your payment method
• Your account converts to a free trial status (no new features)

Standard Refund Terms

No Refunds Policy: All subscription payments are non-refundable under normal circumstances.

Since we offer a free trial, you have the opportunity to evaluate our service before any payment is required.

Exceptional Circumstances

We may provide refunds in the following exceptional situations:

• Technical Issues: Documented service outages lasting more than 48 hours
• Billing Errors: Incorrect charges due to system errors
• Duplicate Payments: Accidental multiple charges for the same period
• Unauthorized Access: Fraudulent use of your payment method

Refund Process

To request a refund for exceptional circumstances:

1. Email alomariabdelrahman1@gmail.com within 30 days of the charge
2. Include your account details and reason for the refund request
3. Provide any supporting documentation
4. We will review and respond within 5 business days
5. Approved refunds are processed within 5-10 business days

Upgrading Your Plan

• Upgrades take effect immediately
• You're charged the prorated difference for the current billing period
• Future bills reflect the new plan pricing
• Access to higher-tier features is granted immediately

Downgrading Your Plan

• Downgrades take effect at the end of your current billing period
• No refunds for the difference in plan pricing
• You retain access to current features until the downgrade date
• Data exceeding new plan limits may be archived

If you have a billing dispute or are unsatisfied with our service:

1. Contact Support First: Email alomariabdelrahman1@gmail.com with your concerns
2. Escalation: If unresolved, request escalation to management
3. Documentation: Provide detailed information about the issue
4. Resolution Timeline: We aim to resolve disputes within 7 business days

Chargeback Protection

Before initiating a chargeback with your bank, please contact us directly. Chargebacks can result in:

• Immediate account suspension
• Loss of access to data and leads
• Additional processing fees
• Difficulty resolving the issue amicably

Payment Failures

• Grace Period: 7 days after failed payment
• Service Suspension: Account suspended if payment not resolved
• Data Retention: Data preserved for 30 days during suspension
• Reactivation: Update payment method to restore service

Policy Violations

Accounts may be terminated for violations of our Terms of Service, including:

• Spamming or sending unsolicited communications
• Violating third-party platform terms
• Attempting to circumvent usage limits
• Sharing account credentials

For billing questions, cancellations, or refund requests:

• Email Support: alomariabdelrahman1@gmail.com
• Phone Support: +971 55 114 8798
• Response Time: 24-48 hours during business days

Please include your account email and subscription details in all billing-related communications.

We may update this Refund & Cancellation Policy periodically. Changes will be:

• Posted on this page with an updated effective date
• Communicated via email for significant changes
• Applied to new subscriptions immediately
• Applied to existing subscriptions at next renewal